Digital Marketing & Customer Service Representative

Mr. Rooter of Macomb • Macomb Township, MI

3h

About The Position

Mr. Rooter Plumbing is a trusted, customer-focused plumbing company known for exceptional service and a strong local reputation. We’re looking for a Digital Marketing & Customer Service Representative who’s equally comfortable engaging with customers and supporting our online presence.

If you’re organized, people-oriented, and digitally savvy, this role is a great opportunity to grow with a respected brand.

Requirements

• Strong communication and customer service skills
• Comfortable using social media, email, and basic digital marketing tools
• Organized, reliable, and able to multitask in a fast-paced environment
• Tech-savvy with basic computer skills (CRM systems a plus)
• Prior experience in customer service, marketing, or administrative roles preferred

Nice To Haves

• Experience in home services or trades is a plus—but not required

Responsibilities

• Respond to customer inquiries via phone, email, text, and social media in a friendly, professional manner
• Schedule service appointments and follow up with customers as needed
• Manage and update digital platforms, including social media pages and online listings
• Assist with online marketing efforts such as promotions, reviews, and basic content creation
• Monitor and respond to online reviews to maintain a positive brand image
• Coordinate with technicians and office staff to ensure smooth customer experiences
• Maintain accurate customer records and service details

Benefits

• Competitive salary
• Free food & snacks
• Paid time off
• Supportive, team-oriented work environment
• Training and growth opportunities
• Competitive pay based on experience
• Stable company with a strong local and national reputation
• The chance to make a real impact on customer satisfaction and brand growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed