Digital Lending Specialist I

Truliant Federal Credit Union•Winston-Salem, NC

About The Position

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do. Purpose of the Job The Digital Lending Specialist I position primarily serves member-owners accurately and efficiently through multiple delivery channels regarding Credit Union loan products and services. This role performs all functions to align with the Credit Union's mission of putting our members first, providing excellent service, and straightforward financial solutions. As the Digital Lending Specialist I, you will thoroughly understand all lending products, services, and the loan application process. You must interpret credit reports to meet members' lending needs through a consultative sales/service approach. As the Digital Lending Specialist I, you must be committed to providing excellent service to Truliant's member-owners.

Requirements

Must have excellent communication skills in English, both verbal and written
Must have a thorough understanding of Credit Union operations, financial products, services and delivery systems
Must have advanced knowledge of all Credit Union lending products and services, including ancillary lending products
Must have basic arithmetic skills
Must demonstrate strong personal and time management skills.
Must have intermediate PC skills, with intermediate-level knowledge of Microsoft Excel, Word, and Outlook
Must have the ability to work well under pressure in a goal-oriented environment
Must have the ability to understand business processes within the Credit Union
Must be detail-oriented and well-organized, with the ability to multitask
Must be flexible and able to shift resources and priorities as required
Must be able to complete assignments with minimal supervision
Must be able to become proficient in loan processing and closing procedures
Must be able to learn lending products as well as ancillary lending products, services, and delivery systems
Must become proficient with both lending and member service skills
Must be able to work in a general office environment
Should possess a strong commitment to providing excellent service to Truliant’s members
Must be able to sit at a desk for long periods of time and use a computer
Must be able to use a telephone and wear a phone audio headset
Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds
High School Diploma or equivalent

Nice To Haves

Previous call center experience preferred
Previous experience in the financial industry preferred
Previous experience in sales environment preferred

Responsibilities

Recognizes and responds to member relationship opportunities using a consultative sales and service approach within a defined set of lending workgroups.
Assists members in evaluating their current and future financial goals by conducting quality guidance and credit reviews to provide solutions with Credit Union loan products and services.
Manages loan pipeline to ensure timely follow-up and cultivates leads into successes.
Maintains integrity and confidentiality when handling members’ accounts.
Ensures consistent adherence to Credit Union member service standards throughout every member-owner interaction, including essential problem resolution.
Displays strong internal and external member relation skills by handling lending issues at the point of contact, utilizes good follow-through, and remains professional.
Responsible for timely documentation of all aspects of the loan process and maintaining detailed notes of activity and member responses.
Follows up on pending and approved loans that have not been booked utilizing available reports.
Participates in the team environment, displaying community/credit union involvement, shares success stories, and remains professional with internal members.
Takes the initiative to move into higher roles of responsibility within the Digital Sales and Engagement Team.
Promotes Truliant ancillary products when applicable, including Payment Protection, GAP, and Mechanical Repair Coverage on eligible loan products.
Assists with other tasks and projects as assigned.