Digital Learning Designer (WalkMe)

Crash Champions

98d • $75 - $95

About The Position

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Requirements

• WalkMe Certification preferred or demonstrated equivalent experience
• 3+ years of hands-on experience with WalkMe platform development and administration
• Advanced proficiency in WalkMe Editor, including complex branching logic and conditional flows
• Experience with WalkMe Analytics and performance measurement tools
• Understanding of web technologies (HTML, CSS, JavaScript) for advanced customizations
• Familiarity with browser developer tools for troubleshooting and testing
• Experience in corporate digital adoption or change management projects
• Background in user experience (UX) design or instructional design preferred
• Project management experience with ability to manage multiple initiatives simultaneously
• Experience working with enterprise software (CRM, ERP, HRIS, LMS platforms)
• Previous contractor/consultant experience with ability to work independently

Nice To Haves

• Multiple DAP platform experience (Whatfix, Pendo, Userlane, etc.)
• Instructional design background or formal training in adult learning principles
• Experience with learning management systems and e-learning authoring tools
• Background in change management or organizational development
• Industry certifications in project management (PMP, Agile) or user experience design

Responsibilities

• Design and build comprehensive WalkMe solutions including Smart Walk-Thrus, SmartTips, Launchers, and Surveys
• Create interactive guidance flows for new software rollouts, system updates, and process changes
• Develop contextual help content and on-screen guidance to support user adoption
• Build and maintain WalkMe content libraries with reusable templates and best practices
• Configure advanced WalkMe features including segmentation, analytics, and A/B testing
• Partner with L&D team to align WalkMe solutions with broader learning and performance support strategies
• Work with IT and business stakeholders to understand system changes and user needs
• Collaborate with Learning Experience Designers to integrate WalkMe guidance with formal training programs
• Support change management initiatives through strategic deployment of digital adoption tools
• Participate in project planning meetings and provide technical expertise on digital adoption solutions
• Monitor WalkMe analytics to track user engagement, completion rates, and effectiveness
• Generate reports on user adoption patterns and digital guidance performance
• Continuously optimize content based on user feedback and analytics insights
• Conduct A/B testing to improve user experience and engagement
• Provide recommendations for improving digital adoption strategies
• Test all WalkMe content across different browsers, devices, and user scenarios
• Maintain and update existing guidance as systems and processes evolve
• Ensure brand consistency and adherence to organizational design standards
• Document best practices and maintain technical specifications
• Provide troubleshooting support for WalkMe-related issues

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

What This Job Offers

• Number of Employees: 5,001-10,000 employees