Digital Learning Designer/Technologist

JPMorgan Chase • Columbus, OH

158d

About The Position

Join our innovative and dynamic team to design high impact end-to-end and interactive learning experiences by using a blend of interventions and technologies. As a Digital Learning Designer/Technologist on our Excellerate team, you will have the opportunity to drive learner engagement and improve employee skills, knowledge and job performance. You will be a key contributor in the launch of our state of the art gamification and performance platform. In this creative-innovative environment, you will be able to apply your core instructional design skills to develop video-based learning, microlearning and social learning tools. Additionally, as a member of the Excellerate team supporting Consumer & Community Business Operations, you will work to identify, recommend and create digital learning solutions that help business partners and stakeholders meet key business goals.

Requirements

• 3+ years of experience using industry applications (e.g. Storyline, Adobe Creative Cloud, Premier Pro, Illustrator, Photoshop, Techsmith, Camtasia, After Effects, Adobe Animate)
• Discovers and learns emerging technology and social media trends and seeks ways to apply them
• Displays a growth mindset by embracing new training technologies and approaches with emphasis on engaging digital and social media stylistic features that result in learning solutions that are effective and engaging
• Exhibits strong writing skills to craft compelling captions, headlines and descriptions
• Strong knowledge of social media trends and best practices, including video-first platforms, such as YouTube and TikTok
• Strong proficiency in developing high quality photos and videos; experience with composition lighting and editing techniques
• Partner with peers and other learning professionals in workgroups to executive priority initiatives
• Measure the effectiveness of learning solutions by reviewing learner feedback and testing data and addressing trends
• Monitor key performance indicators and other business metrics associated with the learning products
• Analyze and summarize results/impacts and shares with key stakeholders as appropriate
• Hold Subject Matter Experts and others accountable for content delivery, review and approval deadlines and escalates appropriately
• Knowledge of ADA and WCAG 2.1 levels A-AA requirements and experience developing fully accessible digital solutions

Nice To Haves

• Bachelor's degree in Digital Learning Design, instructional technology, multimedia technology or digital marketing
• Certification in Digital Learning Design
• 3+ years of experience in video production, graphic design and other digital media solution development
• Experience with other design development software such as HTML5, CSS3, JavaScript (Responsive Development), SCORM, Gamification, Audio/Video studio production and editing, generative content (using Artificial Intelligence), 3d Modeling, Figma, Microsoft Office Tools

Responsibilities

• Develop, deploy and maintain microlearning solutions through a performance support platform to improve targeted business needs
• Identify and develop innovative, engaging and impactful tactic and solutions that address requirements, improve learning outcomes and deliver measurable results to the business
• Produce microlearning solutions to support emerging and rapidly changing business trends
• Create high quality videos and graphics with vast experience in using industry applications (i.e. Storyline, Adobe Creative Cloud, Premier Pro, Illustrator, Photoshop, Techsmith, Camtasia, After Effects, Adobe Animate)
• Apply visual design and digital marketing experience in the development of learning products considering the modern learner and social media trends
• Integrate ways to innovate and drive learning retention
• Consult with internal business stakeholders to understand needs, make recommendations and develop learning products to continuously improve employee performance
• Ensure collaboration with learning peers to identify efficiencies, opportunities to leverage content, design approach, best practices and innovation
• Contribute to and work collaboratively in a team setting, iterates solutions, exhibits adaptability and explores new tools/approaches to deliver solutions at the speed of business
• Display strong attention to detail in developing and publishing learning solutions and ensuring accuracy and quality of content
• Synthesize and distill large amounts of information into key messages

Benefits

• Applicants are encouraged to submit a portfolio showcasing their work, and may be asked to create examples of work products as part of the application process.

What This Job Offers

• Industry: Credit Intermediation and Related Activities