Digital Knowledge Management Specialist Austin, TX - 1436421
Cisco Systems•Austin, TX
287d•Hybrid
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About The Position
Join the Help@Cisco IT Knowledge Management team, based in our Austin, Texas office, in delivering solutions for global Cisconians. This open office environment welcomes and encourages creativity and a can-do attitude. This hybrid position provides some flexibility to work remotely. Your impact will involve creating and maintaining solutions that provide resolution to user issues, optimized help desk agent instructions for advising Cisconians, and content to improve business processes. The intended outcome is leading with self-help and faster issue resolution, resulting in improved employee satisfaction with the overall support experience.
