Digital & IT Technical Specialist I

Parker-posted 3 months ago
Full-time
Ravenna, OH
Insurance Carriers and Related Activities
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The Digital IT Technical Specialist (Level 1) is responsible for the implementation and support of highly secure and resilient information technology solutions and is considered a subject matter expert. Accountable for delivery of technical systems/solutions, plus the architecture and documentation within their area of technical expertise, supporting enterprise and global environments while focused on continuous improvement in support of the IT strategic vision and roadmap.

  • Supports Division/Group/Corporate Information Technology objectives & standards.
  • Provide technical assistance/coaching to junior level infrastructure employees.
  • Act as a subject matter expert in support of the Group infrastructure value streams.
  • Maintains existing IT infrastructure systems - corrects issues & enhances current functionality.
  • Research and present new technologies that will enhance productivity & security.
  • Provides user support in the areas of software development, troubleshooting of desktop and laptop computers, printers, and fine-tuning/configuration of servers and networks.
  • Support a variety of applications including shop floor control, bar coding equipment, work stations and Window based servers.
  • Achieve IT security objectives to minimize internal & external risks.
  • Comply with all regulations related to government contracts, data privacy, & risk management.
  • Maintain effective communication with supervisor/divisions/Group/Corporate employees.
  • Be cost effective within the operating budget established for IT related functions.
  • Maintain safety requirements and promote safety practices.
  • Maintain quality standards.
  • BS degree in Computer Science or other IT related degree required.
  • 2-5 years of manufacturing experience and 5-10+ years of IT infrastructure experience.
  • Technical certifications such as A+ or MCSE are a plus.
  • Office 365 - Microsoft Word, Excel, Power Point, etc.
  • Microsoft Windows operating systems.
  • Knowledge of Network architectures.
  • PC installation, configuring and troubleshooting.
  • LAN / WAN support.
  • Help Desk support.
  • Active Directory, SCCM, GPO.
  • Software & hardware support (PC, laptop, server, printers, tablets, thin clients, mobile devices, CISCO switches, etc.).
  • VMware or Hyper-V virtualization technologies.
  • SQL Database administration.
  • VDI (virtual desktop).
  • Wireless controller & access point support.
  • Terminal services experience utilizing thin clients.
  • OT and/or IoT experience.
  • Backup and Disaster Recovery procedures.
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