Digital Initiatives Program Manager and SUNY Library Services Support Specialist

Empire State University SUNY-posted about 1 year ago
$70,000 - $85,000/Yr
Full-time • Mid Level
Remote • Saratoga Springs, NY
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The Digital Initiatives Program Manager and SUNY Library Services Support Specialist at Empire State University is responsible for leading and managing transformative digital initiatives across SUNY libraries. This role focuses on leveraging digital technologies, including AI tools, to enhance library services and improve user experiences. The position involves strategic collaboration, technical maintenance of library systems, and the development of innovative applications to support library operations.

  • Collaborate with SLS and OLIS staff to envision strategic goals for emerging technologies and digital initiatives related to the SUNY Shared Library Platform, SDR and SOAR institutional repositories and internal operations.
  • Develop and implement applications and programs using AI and digital tools to support innovative information services, scale existing ones.
  • Conduct technical maintenance of the SDR and SOAR institutional repository environments.
  • Collaborate with technology providers and other libraries on projects and best practices.
  • Stay abreast of emerging technologies relevant to library services.
  • Educate library users and staff on AI tools and digital resources and provide support and technical maintenance of the SDR and SOAR institutional repository environments guidance in the use of these technologies.
  • Participate in Emerging Technologies / Digital Initiatives working groups.
  • Build and enhance OLIS web presence.
  • Scale new LSP technology initiatives, such as cloud apps, open library workflows, webhooks, APIs and external system integrations.
  • Represent OLIS at various relevant SUNY-wide and professional conferences.
  • Liaise with SUNY IT as needed.
  • Help configure and minimally maintain Institution Alma and Primo VE instances for assigned campuses.
  • Facilitate communication with specific campuses who receive extended support from SUNY library services.
  • Develop institutional capacity through training and technical support for Student Information Systems, repositories, reporting and related areas.
  • Support SIS loads and troubleshooting.
  • Develop documentation and provide training and workflow suggestions related to Alma/Primo, SOAR and SDR.
  • Participate in special projects and initiatives related to SUNY Library Services.
  • A graduate degree in Library Science, Computer Science, Information Technology, or other related field from an accredited institution.
  • Experience with library and archival tools (e.g. Alma, dSPACE, LibGuides, etc.).
  • Prior experience managing technology projects using established best-practices.
  • Experience providing systems and technology support.
  • Demonstrated knowledge of best practices, issues, and trends in library information technology.
  • Familiarity with IT project management best practices.
  • Ability to work in a team environment.
  • Ability to troubleshoot integrations between different systems, such as our library services platform and digital repository.
  • Strong interpersonal skills and ability to communicate clearly and knowledgeably, both verbally and in writing.
  • Familiarity with programming languages, such as JavaScript, Ruby or Python.
  • NYS health insurance
  • Free dental and vision
  • Competitive retirement options
  • Generous vacation, sick and holiday accruals
  • Strong emphasis on work-life balance
  • Professional-development activities for professionals and support staff
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