Digital Identity Manager, State Street, Boston, MA

About the position

The Digital Identity Manager at State Street is primarily responsible for generating and communicating both the short-term and long-term digital agenda to the wider firm. This role oversees various areas including customer experience, channel development, product management, strategy & transformation, operations, and analytics. A key objective is to unify and stimulate cross-collaboration between different areas of the digital function and the wider business while operating within financial, budget, and legislative constraints.

Responsibilities

• Conducts channel/product gap analysis, competitive research, and industry evaluations to extract actionable insights to inform the digital strategy and determine the long-term digital backlog.
• Analyze client needs and market research to decide which priorities to target and provide an adequate response to the client segments being addressed.
• Leads business case development, writing, and delivery as well as ROI projections.
• Plans, manages, and facilitates all phases of the Digital life cycle, from inception through introduction into the marketplace.
• Manages multiple, concurrent agile teams to define and execute the release plan on time and on budget.
• Rolls out business-critical change in short timescales while adapting for other global and local programs running in parallel impacting the same audience.
• Leads a team that interfaces with QA and/or internal UAT resources to ensure requirements are met and approves finished product releases before they go to the client.
• Sets the direction and reviews product documentation for the digital banking solution suite.
• Tracks product and feature use to analyze and understand implications for product enhancements.
• Develops tools and processes to gather feedback to shape and build future products.
• Supports Sales and Marketing in promoting the products and ensuring revenue, business value, and client adoption goals are met.
• Defines business and operational KPIs for owned products; develops targets and manages forecasting for each defined KPI; partners with Analytic teams on deep dives for anomalies in trends, to define root cause and action plans.

Requirements

• BS/BA degree or higher in Engineering, Data & Analytics, or Technology-related fields.
• Master's Degree or equivalent work experience preferred.
• 7+ years of relevant and related work experience.
• 2+ years of management experience preferred.
• Extensive knowledge and experience with creating and managing business requirements and user stories for software platforms.
• Experience in developing digital product backlog and roadmaps with aggressive product delivery cycles.
• Exceptional collaboration skills, able to build and leverage relationships at all levels of the organization.
• Strong controls mindset with a demonstrated ability to prioritize the Bank's control agenda.
• Strong technology capabilities to manage major technology products end-to-end.
• Strong track record on product delivery and team leadership, managing complex and concurrent programs.
• Knowledgeable about the external environment including main banking competitors, regulatory environment, global economy, and latest innovations and technologies.
• Strong track record of Agile change leadership from inception through to execution.

Benefits

• Salary range: $101,250 - $175,000/year