Digital Health Patient Services Coordinator (Remote)

Cora Health Services

297d • Remote

About The Position

As a Patient Services Coordinator at CORA, you'll be a vital part of our clinical operations support team by providing meaningful patient interactions and exceptional customer service. You'll perform a wide range of administrative tasks, and above all, you'll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm. This is a full-time, remote position supporting our Digital Health program at CORA. Candidate must be located in Eastern Standard Time Zone.

Requirements

• Previous experience working in the healthcare setting
• High School diploma or GED required
• Previous customer service experience within the last two years required
• Proficiency with Microsoft Office Suite (Word and Excel) required
• Strong time-management and organizational skills
• Superior written and verbal communication skills
• High level of personal integrity, reliability, and honesty
• Ability to work effectively in teams and autonomously in a fast-paced environment

Nice To Haves

• Fluency in Spanish preferred, not required
• Basic medical terminology
• Previous experience working remotely

Responsibilities

• Warmly greet and build rapport with patients virtually through phone interactions and video calls
• Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary
• Verify patient insurance for outpatient therapy benefits (applicable locations only)
• Provide communication on first visit expectations to all new patients
• Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit)
• Capturing patient insurance cards, ID cards, and all other pertinent paperwork
• Collect co-pay/deductible payments and provide a receipt with each transaction (as able)
• Assist the Digital Health team with the enrollment process for Remote Therapeutic Monitoring
• Perform additional administrative duties as communicated by the Digital Health Manager

Benefits

• Competitive Pay
• Medical, dental, vision, disability, and life insurance
• 7 paid annual holidays + 2.5 weeks PTO that grows with time
• 401k Retirement & savings plan
• Career growth opportunities within CORA
• Leadership development: coaching, mentorship, and skill-building activities
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED