Digital Forensics Investigator - Hardware/Software Operations Support

Wells Fargo•Tempe, AZ

28d•Hybrid

About The Position

Wells Fargo is seeking a Digital Forensic Investigator (Operations) to join our Computer Crimes and Forensics Investigations Team (CCFIT). This role is critical to safeguarding the organization by supporting forensic investigations and maintaining the integrity of digital evidence. In this role, you will: The Digital Forensic Investigator (Forensic Operations) team member will support the Computer Crimes and Forensics Investigations Team (CCFIT), assessing business performance and recommends strategies to implement changes and improvements within business groups. Consults with management and business partners on matters of significance regarding strategic approaches, effectiveness of support function, and business performance improvement opportunities for the applicable business functions. Such consultation includes discussion of alternatives and implications. Presents to mid-level managers on business performance and recommends strategies to implement changes and improvements. Utilizes thorough knowledge of the business unit's functional area or products to support strategic initiatives for the business. Leads diverse support functions and/or operations/production oversight usually for multiple departments within a business group. Provides PC support for forensic computers. Uses specified systems and diagnostic tools to troubleshoot desktop, laptop, and peripheral hardware, software, applications, operating systems and related network problems for the Computer Crimes and Forensic Investigations Team (CCFIT) forensic computers. Completes patches, upgrades, software deployments, installations, repairs and preventive maintenance on forensic desktops and laptops, and completes documentation. Provides training and technical assistance to users Participates in testing, implementing, maintaining and controlling forensic systems.

Requirements

2+ years of Digital Forensics Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Knowledge and understanding of Information Technology customer service or help desk
Ability to troubleshoot common computer software problem
Experience with technical hardware and software: repair, troubleshooting, and analysis.
Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
Experience with hands-on programming and strong proficiency in writing and optimizing Splunk queries for data analysis and troubleshooting
Knowledge and understanding of Information Technology governance risk and compliance processes such as; policies, control standards, risk management concepts, or information security
Knowledge and understanding of database installation and patching
Microsoft Excel spreadsheets experience importing, exporting, and manipulating data
Ability to triage and take ownership of any/all issues related to CCFIT and engage other support teams, including vendors, when necessary.
Ability to provide strong customer service and develop customer relationships
A+ Certification

Responsibilities

Assessing business performance and recommends strategies to implement changes and improvements within business groups.
Consults with management and business partners on matters of significance regarding strategic approaches, effectiveness of support function, and business performance improvement opportunities for the applicable business functions.
Presents to mid-level managers on business performance and recommends strategies to implement changes and improvements.
Utilizes thorough knowledge of the business unit's functional area or products to support strategic initiatives for the business.
Leads diverse support functions and/or operations/production oversight usually for multiple departments within a business group.
Provides PC support for forensic computers.
Uses specified systems and diagnostic tools to troubleshoot desktop, laptop, and peripheral hardware, software, applications, operating systems and related network problems for the Computer Crimes and Forensic Investigations Team (CCFIT) forensic computers.
Completes patches, upgrades, software deployments, installations, repairs and preventive maintenance on forensic desktops and laptops, and completes documentation.
Provides training and technical assistance to users
Participates in testing, implementing, maintaining and controlling forensic systems.