Digital Experience Specialist

Blue Cross Blue Shield of Kansas • Topeka, KS

272d • $26 - $31 • Hybrid

About The Position

The Digital Experience (DX) Specialist will provide professional knowledge and skills in systems software testing, quality assurance and quality control of application software and systems. This position promotes appropriate testing methodologies, striving to identify and manage defects for secure websites and sales processes. This position is eligible to work onsite, remote or hybrid (9 or more days a month on site) in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.

Requirements

• Strong knowledge of benefit plans, claims, OTIS and membership information.
• Excellent verbal and written communication skills, with the ability to interact positively with internal and external clients.
• Ability to manage multiple tasks while working independently or in a team environment.
• Ability to interpret business requirements or changes and their impact to web transactions.
• Ability to analyze, present facts, solve problems and make decisions in a logical manner that may be documented by established procedures.
• Ability to interpret website regulations and establish procedures to verify and document compliance.
• Ability to establish and document test cases, defects and results.

Nice To Haves

• One year of experience working for a Health Insurance company or working with health insurance systems preferred.
• One year testing or quality assurance of software development experience is preferred.
• Proven ability to swiftly identify and prioritize critical defects for timely resolution, ahead of standard work items.

Responsibilities

• Designing or defining optimal test conditions and use-cases to simulate real-life scenarios.
• Testing of all new system implementations, updates to existing systems, and alterations of any kind.
• Reviewing current transactions to ensure accuracy in the information displayed on the UI and the information logged to internal systems.
• Documents and facilitate communication and troubleshooting of issues, defects and changes to aid others in quick and efficient remediation.
• Have a complete and in-depth understanding of supported systems, business processes and audit requirements.
• Identify criteria needed to find appropriate testing scenarios, plan and activate test cases for the identified situation, determine if testing is a pass or a fail and why, document all test cases and results.
• Direct troubleshooting support of internal and external users.
• Review test automation industry tools and best practices in order to make sound recommendations on how we can enhance and streamline our current testing framework and processes.
• Performs job related projects as assigned by leadership.

Benefits

• Incentive pay program (EPIP)
• Health/Vision/Dental insurance
• 6 weeks paid parental leave for new mothers and fathers
• Fertility/Adoption assistance
• 2 weeks paid caregiver leave
• 5% 401(k) plan matching
• Tuition reimbursement
• Health & fitness benefits, discounts and resources

What This Job Offers

• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED