Digital Experience Manager

Dufry Careers • MD

102d • $94,800 - $111,185

About The Position

The Digital Experience Manager enhances and deploys in-store technologies ensuring a seamless and consistent user and visual experience across multiple digital platforms.

Requirements

• Minimum of 5 years of experience in a leadership role, with preferred 2 years of experience supervising or influencing a team of professionals engaged in executing digital business solutions, operations, or process management.
• 5 years of experience engaged in developing and delivering digital business solutions, operations, or process management.
• A bachelor’s degree in a program related to the functional area can count for 3 of the 5-year requirement.
• 3-5 years of Hospitality, F&B and/or Retail experience.
• Proven experience executing and implementing wired and cloud-based technology solutions.
• Demonstrated understanding of the business industry & IT strategies.

Nice To Haves

• Experience with AI tools and digital ad management.
• The ability to connect airport plans to the work of the team while providing context, details, and digital solutions.
• Easily navigates the scope of projects with an understanding of the drivers of growth and profitability that impact the overall project’s success.
• The ability to communicate the plans and initiatives to all stakeholders (airport authorities, Operations, brands) with an intuitive grasp to assess, influence, and illustrate products clearly.
• Business acumen and the mindset required to understand the long-term implications of digital management planning and to advance the organization’s goals.
• Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances.
• Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals.

Responsibilities

• Accountable for enabling digital technology to drive performance and enhance operational efficiency.
• Oversees the implementation of enablement tools, including modern AI tools, that enhance the visual experience.
• Serves as a key liaison and partner to cross-functional team members to improve and integrate the User Experience across all digital platforms including self-order kiosk, QR codes, and other order and pay platforms.
• Implements marketing and loyalty programs ensuring consistent UX/UI experience across digital platforms and omni-channel experience, complies with promotional activity, drives revenue, and interacts with support teams.
• Monetizes and enhances the digital environment where possible, exploring opportunities for ad revenue.
• Develops creative strategies to increase revenue, and implement new operations digital solutions in conjunction with airport specific strategic initiatives.
• Creates and manages digital tool kit; tracks RFP digital/marketing initiatives and deliverables.
• Communicates operational implications of implementing digital initiatives and tools, and suggests solutions and process improvements.

Benefits

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees