Digital Equity Specialist

City of Bloomington, IN • Bloomington, IN

360d

About The Position

Under general direction, is responsible for advancing the goals of the City digital equity strategic plan. Serves as program manager for the City's digital equity efforts. Position works with local organizations, guides/facilitates connection of residents to broadband subsidy programs, trains community members on internet use, and addresses other gaps identified by the City's digital equity strategic plan. This job description is illustrative only and is not a comprehensive listing of all job functions performed.

Requirements

• Bachelor's Degree in Business, Public Administration, Public Policy, Social Work, Information Technology, Instructional Systems Technology, Learning Technology, Telecommunications or relevant field, or equivalent knowledge, skills, and abilities to perform the essential duties of the position.
• Minimum experience equivalent over one year in community organizing and coalition building.
• Minimum experience equivalent to one year in providing customer service.

Nice To Haves

• Master's Degree Business Administration, Public Administration, Policy Administration, Social Work, Information Technology, Instructional Systems Technology, Learning Technology, Telecommunication or relevant field, preferred.
• Preferred experience leading multidisciplinary and or multi-organizational projects and/or teams.
• Preferred experience supporting low-income populations such as those currently underserved by broadband providers.
• Preferred experience with performance tracking and data management, including data analysis tools and spreadsheets.
• Preferred experience with in-person and remote IT support.

Responsibilities

• Serve as program manager and primary point of contact for the City's Digital Equity Program, including management of budgets, resources, projects and personnel (interns) associated with City's Digital Equity Program.
• Responsible for strategic planning around digital equity, including the continued development, maintenance and execution of the City's Digital Equity Strategic Plan.
• Facilitate community dialog on Digital Equity, convening appropriate community institutions to address digital equity challenges. Support and maintain community digital equity coalition.
• Coordinate annual ITS Digital Equity Grants program, including promotion, application, award and monitoring processes.
• Identify and pursue federal, state and local digital equity grant funding opportunities to enhance City and community digital equity programming.
• Promote Federal, State and local digital equity support services (such as US Affordable Connectivity Program) to eligible residents.
• Effectively, tactfully and courteously communicate and promote the City's Digital Equity plans and projects through website, print, social media and other platforms.
• Provide/arrange training opportunities for residents on effective, safe and secure use of the internet. Partner with not-for-profit organizations to connect with supported populations.
• Collect performance data on Digital Equity Program efficacy; develop, evaluate and report on performance indicators.
• Provide consultative services to City departments, public and not for profit agencies to improve digital equity. Coordinates with City department program officers to promote digital equity.
• Identifies, monitors, and evaluates public and private sector activity and innovations in digital equity program management.

What This Job Offers

• Job Type: Full-time
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees