Digital Enablement - Mid-Level MRO Digital / Analytics Integration Analyst

Boeing • San Antonio, TX

3d

About The Position

Boeing Global Services (BGS) Global Technical Operations (GTO) organization is looking for a Digital Enablement - Mid-Level MRO Digital / Analytics Integration Analyst to join the team in San Antonio, TX. In this role, the successful candidate will serve as the C-17 digital and analytics integration focal and will be responsible for partnering with C-17 leadership and teammates to identify digital capability gaps, explore opportunities for digitization of current processes, and support roll-out and adoption of digital tools and technology. This candidate will partner daily with end users, digital development teams, and the Jacksonville, FL Digital / Analytics Integration Lead to ensure cross-site consistency and learning during digital technology development, testing, and roll-out. This is an exciting time to work alongside a growing team of passionate individuals engaged in defining and delivering a digital foundation that will unlock significant capabilities for The Boeing Company to design, build, and support safer, better, and more efficient products.

Requirements

• 3+ years experience with digital transformation, information technology, and/or system development and implementation within an Agile team environment
• Track record of engaging with end users throughout the project lifecycle and using end user feedback to drive improvement
• Demonstrated ability to work cross‑functionally and manage multiple concurrent projects with a ‘progress over perfection’, action-oriented mindset
• Strong interpersonal communication and people skills, stakeholder management, and facilitation; ability to build trust and engage at all levels in the business
• This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship.
• To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required.

Nice To Haves

• Strong analytical, problem-solving, and writing skills with attention to detail
• Self-starter with systems thinking ability to map operational objectives to technical solutions, including for new/ambiguous scenarios and large-scale problem sets
• Experience with MRO and sustainment processes
• Prior experience with applying continuous improvement practices in a shop floor or operational environment

Responsibilities

• Translate the needs of stakeholders and end users into end-state requirements by leading user research initiatives; ensure alignment with business objectives, processes, and priorities set by GTO and the C-17 program
• Own end-user feedback collection and triage; analyze lessons learned, pain points, surveys, and usability studies; convert findings into prioritized improvements
• Partner with the GTO Workflow Mapping team to document and maintain end-state process flows that depict end-to-end business and system steps, roles, data elements, and user vs. system responsibilities, as needed
• Collaborate with UX focals to define UI requirements and mockups that implement business process steps while meeting usability and accessibility standards
• Validate functionality through end user feedback and testing
• Help deliver release notes, training materials, tipsheets, and training sessions; provide post-release support to operational users

Benefits

• Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
• The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees