The Digital Document Specialist provides exceptional support by ensuring accurate and efficient document management across the organization. This hybrid role includes classifying and processing scanned documents, verifying quality and accuracy, and inputting information into pre-defined fields. The individual ensures compliance with client Service Level Agreements (SLAs), organizational policies, and governmental regulations while maintaining the confidentiality and integrity of sensitive information. In addition to core document management duties, the role requires flexibility to assist in other operational areas as needed. This ensures seamless support across various functions, contributing to a high-quality experience for both internal stakeholders and clients.