Digital Design Support Technician

Parametrix, Inc. • Seattle, WA

5d • $31 - $44 • Hybrid

About The Position

We are seeking a Digital Design Support Technician to join our technology team. In this role, you will support civil engineering staff in the effective use of Autodesk Civil 3D and Bentley OpenRoads Designer, helping ensure these tools are installed, configured, and operating reliably. This position focuses on supporting users, troubleshooting software and configuration issues, assisting with onboarding, and collaborating with IT and CAD leadership to resolve technical problems. It is well suited for someone with a background or exposure to CAD software who enjoys problem-solving, learning technical systems, and helping users work effectively.

Requirements

• Experience supporting or working with technical software in a professional environment.
• A solid foundation in troubleshooting software and workstation issues, with the ability to follow problems through to resolution or escalate when appropriate.
• Comfort installing, configuring, and maintaining desktop applications in a Windows environment.
• Strong communication skills and the ability to work patiently and effectively with engineers and technical staff.
• An interest in learning CAD systems, engineering workflows, and industry-specific tools over time.
• An organized, detail-oriented approach to documenting issues, solutions, and setup steps.

Nice To Haves

• Exposure to Autodesk, Bentley, or similar design tools is helpful but not required; training and support will be provided.

Responsibilities

• Provide day-to-day support for engineering and design staff using Autodesk and Bentley Design applications.
• Configure, and troubleshoot CAD software and related components, including user profiles, workspaces, templates, and add-ins.
• Assist with onboarding new team members, ensuring required CAD software and dependencies are installed and functioning properly.
• Troubleshoot common issues such as application errors, performance problems, file access issues, and basic project setup concerns, escalating complex design or modeling issues to senior CAD staff as needed.
• Collaborate with IT and CAD Services to deploy software updates, apply patches, and validate workstation configurations.
• Document common issues, resolutions, and setup steps to help improve internal support knowledge and reduce repeat issues.
• Communicate clearly with staff and project teams to set expectations, provide status updates, and confirm resolution of support requests.

Benefits

• Comprehensive Healthcare (medical, dental, vision, short- & long-term disability insurance)
• Employee Stock Ownership Plan (financial profit sharing)
• Performance-based bonuses
• 401(k) Plan
• Paid Time Off (both vacation & sick/wellness time accruals)
• Paid Holidays
• Parental Bonding Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees