Digital Delivery Product Manager - AVP

Morgan Stanley•Purchase, NY

7d•$85,000 - $140,000

About The Position

Digital Delivery Product Manager - AVP Description: Morgan Stanley is building an industry leading digital banking and cash management platform that leverages cutting edge technology to provide our clients with self-service capabilities to manage their wealth and personal finances. We are embarking on a multi-year growth plan to deepen existing client engagement across all channels while expanding our banking product reach. We are seeking a talented and motivated digital product manager to join the Morgan Stanley Wealth Management Digital Client Experience & Platforms team. This team defines and drives the online and mobile experiences for ETRADE and Morgan Stanley clients. As a key part of the team, the Digital Delivery Product Manager (AVP) role, you will manage the end-to-end client experience for paperless document delivery and notifications, orchestrating across multiple technology platforms to create a seamless paperless banking experience while ensuring regulatory compliance and customer satisfaction. The applicant should bring a strong product management skillset, customer obsession, awareness of the competitive landscape, and the ability to drive improvements and change using through both quantitative and qualitative analysis. Experience working with Agile development methodologies is preferred. Partnership and collaboration with a variety of product groups across Morgan Stanley will be key to success.

Requirements

5 years of experience as a software or digital product manager, business analyst or equivalent with experience working within an agile/scrum development process
Bachelor's degree is required
Proficient at defining, analyzing, documenting, and communicating product and software requirements in an agile software development setting
Keen intellect - ability to gather, analyze and synthesize a significant amount of information, and turn it into clear and actionable product requirements
Self-starter with a drive and demonstrated ability to identify and solve critical problems and achieve stretch goals
Naturally curious, analytical and data-driven - demonstrated track record of utilizing data to measure performance, identify opportunities, and make successful decisions
Experience collaborating with UI/UX designers and developers to deliver client-friendly products and user experiences
Understanding and knowledge of web and mobile technologies
Strong written and verbal communication skills to effectively interact and influence a diverse set of business and technical stakeholders
Efficient at managing multiple projects and initiatives concurrently under deadline constraints

Nice To Haves

Knowledge or exposure to financial services, healthcare or retail commerce preferred
Demonstrated track record of delivering new innovative fintech, digital products, solutions, or applications preferred
Experience working with Agile development methodologies is preferred

Responsibilities

Support a Senior Product Manager and Fleet with definition and prioritization of product roadmap, release planning, development and communication and documentation of business requirements
Build and maintain prioritized product backlog - identify, groom, and validate epics and user stories for agile sprints
Work with Senior Product Manager to define and draft requirements in Jira (Agile) for key strategic programs and tactical projects
Support backlog refinement and sprint planning ceremonies to communicate requirements and drive consensus with the squad and program stakeholders
Work closely with the technology team to assure effective communication of requirements and rapid delivery of key product releases
Collaborate with key stakeholders from business, technology, UX, risk, cyber & fraud, communications, legal & compliance to elicit requirements
Prepare presentations and status updates and conduct product demos for fleet and senior leadership
Gather, organize and assimilate internal and external feedback to identify and prioritize product gaps, enhancements and new features
Identify and elaborate on critical user journeys, use cases, workflows, and business processes that align with the product vision/goals and address critical user and control needs
Collaborate with UI/UX team to develop information/interaction architecture, user flows, wireframes and visual design comps
Team up with Program Management Office / Business Transformation to effectively organize and plan product releases
Research and close issue remediation (defects, production issues, etc.), product testing and execution
Organize the product backlog and align the roadmap with other teams
Create and circulate status reports and release updates