This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
As a member of the Digital Support Team, this position will deliver best in class service to Wintrust Financial customers via telephone and electronic channels. The ideal Customer Advocate is an expert in mobile/online banking and other digital products and will handle customer escalation issues and inbound calls from all bank locations, as necessary. This is a technology heavy position and will require walking customers through troubleshooting steps. Extensive computer and telephone work. Must be passionate about customers and evolving technology.
Responsibilities
- Deliver best in class service to customers via telephone and electronic channels.
- Handle customer escalation issues and inbound calls from all bank locations.
- Walk customers through troubleshooting steps for digital products.
- Communicate in an engaging and efficient manner.
- Solve complex technical issues with Online and Mobile accounts.
- Work independently and leverage internal tools and resources.
- Gather information and apply comprehensive concepts across the organization.
Requirements
- 3-5 years related work experience in the financial industry.
- Excellent telephone, computer, and written and oral communication skills.
- Experience with troubleshooting digital issues.
- Ability to work the 11:30am to 8:00pm shift.
- Retail/Phone Banking experience required.
- Inbound Contact/Call center experience a plus.
- Bilingual a plus.
Nice-to-haves
- College degree preferred but not required.
- Passionate about customer support and evolving technology.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Accidental death and dismemberment insurance
- Short-term and long-term Disability Insurance
- Parental Leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at 5% discount
- Critical Illness Insurance
- Accident Insurance
- Transportation and Commuting Benefits
- Banking Benefits
- Pet Insurance
