Digital Customer Success Specialist

Technogym•Los Angeles, CA

47d

About The Position

We are looking for an energetic Format Sales Specialist who will be responsible for implementing Technogym formats and guiding the process after delivery, to ensure the operator's success. In this role, you will work closely with the Product/Education manager and the sales team to secure customer satisfaction and user engagement.

Requirements

3-5 years' experience in the Fitness/Wellbeing industry
Fluency in English
Good time management and organizational skills
Marketing and market analysis skills
Experience in Project Management
A creative flair with strong attention to detail
Knowledge of ICT and digital technology trends
Flexibility and an entrepreneurial approach
Training & Programs Skills

Responsibilities

Achieve sales and profitability targets for the format offering, maximizing all components: equipment, software, programs, layout, education, consulting, etc.
Monitor sales performance on a weekly basis, providing forecasting and pipeline management to HQ
In line with the HQ strategy, define the local education and format transformation program for field sales and other interested parties
Support the sales force with pre-sales activities aimed at maximizing the conversion rate of the opportunities involving formats
Map key opportunities and develop best practice sites to use as showroom sites for formats to leverage on with customers and prospects
Work as a team with other departments involved - act as leader in localizing format sales and activation processes, clarifying who does what and removing process frictions where necessary
Take action to maximize active users and secure format software application renewal
Support format launches, promotions and commercial activities to generate leads (i.e. Trade shows, Direct Mktg and e-Mktg)
Monitor competitors' pricing, product features, etc. providing proactive market feedback to HQ Product Managers
Interact with marketing & sales managers to define actions and initiatives to maximize format adoption in each vertical market
Lead the team by maximizing performance, people development and engagement according to company culture