Digital Customer Success Specialist II

Simmons Bank • Little Rock, AR

31d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Digital Customer Success Specialist II, as a member of the Operation’s Team that supports the processing for all bank’s transaction channels, is responsible for performing a wide variety of bank operational duties in a high volume deadline driven environment. The Digital Customer Success Specialist II interacts with various bank personnel while serving as a resource agent for all deposit operational areas, and assisting in the verification of processes and applications. The Digital Customer Success Specialist II also handles inquiries from employees and customers; performs special projects, and provides back up to other Bank Operations Specialists.

Requirements

• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.
• College degree or its equivalent is required, and Three plus years of related experience required
• Proficiency of the Navigator system and electronic communications.

Nice To Haves

• banking operations and/or customer service experience preferred.

Responsibilities

• Acts as a first-line resource for problem solving regarding all deposit operational issues.
• Receives and handles inquiries from both employees from throughout the enterprise and customers.
• Performs assigned special projects.
• Responsible for providing back up to other Bank Operations Specialists as requested by the supervisor.
• Verifies and removes deposit exceptions.
• Performs new account and file maintenance verification.
• Maintains detailed records on all work responsibilities as required.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees