Digital Customer Success Manager
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About The Position
As BigID continues to grow, we are laser-focused on delivering an exceptional customer journey for all of our customers. You will help develop a digital customer success program for our digital cohort of customers in the NAM region. As a Digital Customer Success Manager in US East timezone, you will manage a broad portfolio of customers, ensuring their success by providing exceptional support and guidance through a one-to-many approach via developed playbooks, content delivery, metrics, and the right level of automation. We're seeking someone who has developed or supported a similar program or worked within a highly-digital customer success environment. Initially, you'll need to get hands-on with the NAM digital book of business to establish a baseline, plan any tactical initiatives, and build out the digital program. This role reports to the regional Customer Success Director and has high organizational visibility.
