Digital Customer Success Manager (CSM)

Securiti.ai

100d

About The Position

The world is about to be transformed rapidly with the power of Data and GenAI. Securiti is at the heart of enabling safe and responsible use of Data and AI. If you are passionate about contributing to something impactful on a global scale, you are at the right place. Start Exploring! As a Digital Customer Success Manager (CSM), you will combine technical expertise with scalable customer engagement. You will enable Securiti’s Customer Success Managers with the knowledge, tools, and adoption insights they need to succeed, while also directly managing the engagement of digital-touch customers through automation, telemetry, and scalable programs. By translating product complexity into simple, actionable guidance, validating adoption, and delivering measurable proof of value, you will help customers of all sizes maximize the potential of Securiti’s Data Command Center. Your work will strengthen retention, expansion, and advocacy across both enterprise and digital-touch segments, while ensuring that every CSM benefits from repeatable, data-driven approaches.

Requirements

• 3+ years of hands-on experience with the Securiti platform in Technical Support, Professional Services, Sales Engineering, or Customer Success roles.
• Strong communication and coaching skills, with the ability to simplify technical detail into clear, customer-facing value stories.
• Background working with enterprise customers in data security, privacy, or governance.
• Familiarity with SaaS and multi-cloud (AWS, Azure, GCP) architectures and hybrid deployments across Windows and Linux environments.
• Solid understanding of data security concepts including discovery, DLP, encryption, masking, and access control.
• Proven ability to configure, troubleshoot, and explain complex Securiti capabilities.
• Travel up to 30%.

Responsibilities

• Empower CSMs with technical knowledge, demos, playbooks, and ready-to-use materials to drive onboarding, adoption, QBRs, and customer value conversations.
• Document and share best practices, use cases, and adoption patterns to strengthen the overall CSM team’s effectiveness.
• Partner with CSMs to identify adoption gaps, troubleshoot technical blockers, and build remediation strategies that ensure customer success.
• Translate adoption wins into measurable outcomes that support customer advocacy and reference programs.
• Build and maintain customer health scoring frameworks that consolidate deployment, adoption, and usage KPIs into actionable insights.
• Manage digital-touch customer segments, ensuring adoption and value realization through scalable engagement models.
• Design and deliver digital programs (webinars, in-app guides, automated campaigns) that drive retention and expansion.
• Leverage telemetry, analytics, and automation to proactively identify adoption gaps, usage trends, and opportunities for growth.

Benefits

• healthcare
• PTO
• eligible for stock options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees