Digital Customer Experience Intern (Quill) Hybrid - June 2025

Staples • Lincolnshire, IL

319d • $26 • Hybrid

About The Position

Staples is business to business. You are what binds us together. We're searching for you: fresh talent with new ideas, innovation, passion, and drive to bring to Staples. We have student and graduate opportunities where you'll help the Staples, Inc. organization be more successful and productive while building a purposeful career. Whether you are looking for a summer internship, co-op, or an entry-level role, we'll help you develop the technical and soft skills you need to thrive in the future. This position is a part of a hybrid work model, 4 days in the office and 1 day remote, based out of the Quill Corporate facility in Lincolnshire, IL. Target Start Date: June 2, 2025 - August 15, 2025 (11-week program) Intern Pay Rate: $26 per hour.

Requirements

• Pursuing a master's degree in Business, Marketing, and Product Management, enrolled as a full-time student carrying a minimum of 12 college credits.
• Must be a rising senior, graduating in May 2026.
• Detail-oriented with a focus on solving customer and business problems/opportunities.
• Self-starter with a proactive attitude and eagerness to learn.
• Strong problem-solving skills and a passion for delivering excellent customer experiences.
• Ability to manage multiple tasks and deadlines effectively.
• Ability to create basic reporting analyses (ex: pivot tables in Excel) from data sources and summarize key insights.
• Strong Microsoft Office skills including Excel and PowerPoint.
• Ability to communicate ideas, insights, and strategic intentions clearly, across a variety of non-technical and technical partners and stakeholders.

Nice To Haves

• Completed coursework or experience in an area like: eCommerce Product / Feature Management, Customer / Market Research, Web / Digital UX Design Principles.

Responsibilities

• Conduct detailed competitor analysis to identify best practices and trends within key customer journeys.
• Analyze competitor offerings, identify gaps, and suggest ways to improve the eCommerce experience on our website.
• Assist in benchmarking our user experience against industry standards to ensure we remain competitive.
• Learning how to effectively access and utilize our Qualtrics customer feedback tool.
• Provide recommendations on improvements to reporting/processes for consistently considering and leveraging Qualtrics-sourced insights as part of site experience feature planning and prioritization.
• Work closely with marketing, site experience (product), UX design, and web developer teams, as needed to evaluate and execute on deliverables needed to support the rollout of new solutions.
• Participate in regular team meetings to report on customer insights and project progress.

What This Job Offers

• Career Level: Intern
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Master's degree