Digital Customer Education Content Specialist

IDEXX • Westbrook, ME

9d

About The Position

We are looking for a Digital Learning Specialist to conduct and deliver technical, product and/or soft skill training on-site and via e-learning on mobile, tablet and other virtual formats for the IDEXX Veterinary Software suite. You will be responsible for concept, design, development and maintenance of training manuals, materials, and programs for customers and employees. At IDEXX we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, IDEXX Veterinary Software solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips. Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health. So, what is IDEXX Veterinary Software? At IDEXX we develop a portfolio of cloud platforms and applications. We’re building a vertical SaaS platform for animal health that requires significant technical expertise to deliver. Solutions for practice management (PIMS), diagnostics, payments, client engagement, analytics & insight plus many more. We’re on a mission to build the best health technology business and we need you to help us do it! You can learn more about IDEXX Veterinary Software here: https://careers.idexx.com/us/en/veterinary-software What your day might look like: Work with the Vello product teams to define short- and medium-term needs for delivering learning through WalkMe; develop, deliver, and product assets inside of WalkMe Build digital adoption curriculums and learning solutions that meet different learning styles, incorporate adult learning theory, and have stated measurable business objectives. Develop and maintain digital training modules, materials, and programs for customers and employees adhering to IDEXX brand standards. Conduct and deliver technical and product training via e-learning for desktop, mobile, or other virtual formats. Build relationships with internal stakeholders, including product teams, customer support, and sales Provide e-learning platform analytics on set criteria, document feedback, and share the evaluation with management and broader learning and development teams. Document and maintain changes to internal knowledge bases of industry best practices with digital adoption, company products, and internal systems.

Requirements

• Bachelor's degree or equivalent combination of education and experience required.
• Effective communication, presentation, and facilitation skills
• Organized and detail-oriented, ability to multitask
• Strong motivational skills and a self-starter
• Planning, organizing, and execution skills
• Ability to understand and effectively communicate and teach complex, technical information to a variety of audiences.
• Ability to work independently and in teams
• Ability to manage multiple projects and meet deadlines in a fast-paced environment
• Computer proficiency: advanced Word/Excel/PowerPoint skills
• Knowledge of adult learning theory
• Experience with jQuery or CSS
• Experience with digital adoption platforms (e.g., WalkMe, Whatfix, Pendo)

Nice To Haves

• Knowledge of IDEXX products and services
• Experience with product implementation or support
• Veterinary/medical experience
• Curriculum and training design experience
• Experience with content authoring tools (e.g., Articulate, Camtasia, Captivate, other)
• Experience with LMS/LCMS authoring technologies
• Experience with graphic design or multimedia production
• Knowledge of UX best practices and design principles
• Knowledge of AI tools and how to apply it responsibly in educational content development

Responsibilities

• Work with the Vello product teams to define short- and medium-term needs for delivering learning through WalkMe; develop, deliver, and product assets inside of WalkMe
• Build digital adoption curriculums and learning solutions that meet different learning styles, incorporate adult learning theory, and have stated measurable business objectives.
• Develop and maintain digital training modules, materials, and programs for customers and employees adhering to IDEXX brand standards.
• Conduct and deliver technical and product training via e-learning for desktop, mobile, or other virtual formats.
• Build relationships with internal stakeholders, including product teams, customer support, and sales
• Provide e-learning platform analytics on set criteria, document feedback, and share the evaluation with management and broader learning and development teams.
• Document and maintain changes to internal knowledge bases of industry best practices with digital adoption, company products, and internal systems.

Benefits

• Competitive base salary
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits
• Day-One 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees