RC Sales & Marketing - Digital Coordinator

ACV • Hamden, CT

18h • Onsite

About The Position

ACV is a dynamic company with a people-first mindset and a deep culture of growth and autonomy, offering competitive compensation packages and learning and development opportunities. ACV is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry. ACV Auctions Inc. (ACV) has applied innovation and user-designed, data-driven applications and solutions to build a trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights. The company is a disruptor in the industry, with a network of brands including ACV Auctions, ACV Transportation, ClearCar, MAX Digital, ACV Capital, True360, and Data Services. The Digital Coordinator role involves monitoring and coordinating activities associated with the preparation and sale of customer vehicles throughout the auction process to meet or exceed customer expectations and contribute to efficient sales operations.

Requirements

• Ability to read, write, speak and understand English.
• High School or GED
• Effective communication (written and spoken) and interpersonal skills required
• Ability to work in a high performance, fast-paced team environment
• Automotive knowledge/experience a MUST
• Computer skills, including ability use Internet and MS Office (Excel a must)
• Ability to adapt to and work effectively within a constantly changing environment
• Excellent customer service and problem-solving skills required
• Ability to sit or stand for prolonged periods of time

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the digital auction block and ensures vehicles are ready for re-run if necessary
• Provides direct communications link to customers to ensure their expectations are met and service issues are resolved
• Educates dealers on all Auction products and services
• Investigates, troubleshoots, and resolves customer problems and issues
• Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
• Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value
• Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)
• Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.)
• Follow- up as necessary
• Coordinate with lot operations to ensure appropriate scanning and organization of account vehicles
• Review vehicles in sale line up, locate missing vehicles, and work with account
• Complete necessary paperwork and reports as required.
• Practice and promote teamwork at all times setting a good example of attitude and performance.
• Practice and promote Company Core Values.
• Perform other job-related duties as assigned by Supervisor (including vehicle inspection duties).
• Serve as the primary liaison connecting sales, IT, operations, and dealer clients to facilitate smooth communication, resolve issues, and streamline digital sales workflows.
• Serve as the go-to escalation contact when issues arise across departments, ensuring timely and effective resolution.
• Communicate with commercial account reps.
• Train new employees on digital sales platforms and processes.
• Recommend and implement workflow improvements to enhance efficiency and sales outcomes.

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED