Digital Content Platform SME

Koninklijke Philips N.V • Cambridge, MA

271d • $106,000 - $170,000 • Onsite

About The Position

As a Digital Content Platform Subject Matter Expert (SME), you will drive content execution excellence in the areas of content access, search, taxonomy, and translation. Your role will involve ensuring the adoption of a harmonized, sustainable, single-source content tagging strategy, enforcing consistency in taxonomy across digital platforms, and developing a process to maintain a scalable and comprehensive approach to content accessibility. You will lead training and provide enablement of our digital content tools, platforms, and processes to our global internal user base across all Philips Health Systems businesses and regions. You will serve as the primary SME in the area of digital asset management and digital product content management from a process and tooling perspective. Additionally, you will lead the creation and management of centralized content taxonomies in cooperation with various business and technical stakeholders, with the intent to improve content findability, lifecycle management, and content re-use. You will proactively educate the organization about the importance of proper digital content management and the benefits/efficiencies it brings when fully utilized. You will manage efficiency in content translation processes across digital platforms, focusing on optimal re-use of translation memory, translation workflow excellence, and adoption of our digital translation tools portfolio across the organization. Furthermore, you will build and foster an internal user community of SMEs in digital content across businesses and regions, driving operational excellence through best practice sharing and capability building within the community. You will ensure all digital content guidance and processes are adequately documented, and users are appropriately trained with access to key resources such as playbooks and guides, enabling success, including onboarding support for new users. You will analyze content platforms frequently for proper usage habits and measure effectiveness via KPI tracking, developing mitigation plans to address usage gaps when they arise.

Requirements

• 3+ years of experience in digital content enablement and building engaged user communities.
• Experience working on large scale e-commerce platforms with complex navigational structures.
• Familiarity with translation tools such as XTM, Trados, Lionsbridge, or others.
• Experience with industry standard Web CMS platforms is a plus.
• Experience developing and facilitating hands-on digital trainings.
• Utilization of AI tools for translation processes is a plus.
• Bachelor's degree in marketing, communications, or a related field required.
• Experience in healthcare or other highly regulated industries preferred.

Nice To Haves

• Strong stakeholder management skills.
• Ability to communicate complex technical concepts to a non-technical audience.
• Ability to challenge conventional thinking and generate innovative solutions.
• Agile approach to problem solving.
• Comfortable working across teams and moving initiatives forward within a complex organizational structure.

Responsibilities

• Drive content execution excellence in content access, search, taxonomy, and translation.
• Ensure adoption of a harmonized, sustainable, single-source content tagging strategy.
• Enforce consistency in taxonomy across digital platforms.
• Develop a process to maintain a scalable and comprehensive approach to content accessibility.
• Lead training and enablement of digital content tools and processes to global internal users.
• Serve as the primary SME in digital asset management and digital product content management.
• Create and manage centralized content taxonomies with stakeholders to improve content findability and re-use.
• Educate the organization on the importance of digital content management.
• Manage efficiency in content translation processes across digital platforms.
• Build and foster an internal user community of SMEs in digital content.
• Ensure documentation of digital content guidance and processes.
• Analyze content platforms for usage habits and measure effectiveness via KPI tracking.

Benefits

• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree