Digital Connected Banking - Product Delivery Manager, Vice President

JPMorgan Chase • Wilmington, DE

128d

About The Position

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Connected Banking, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Requirements

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area.
• Demonstrated ability to execute operational management and change readiness activities.
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
• Experience in product or platform-wide release management, in addition to deployment processes and strategies.
• Proven organizational skills with a high level of proactive, personal initiative, strong work ethic, and ability to work independently and across functional teams.
• Experience in software development lifecycle management of API based software programs.
• Exceptional critical thinking and analytical skills.
• Flexible, adaptable to shifting priorities; able to manage multiple tasks and projects in a fast-paced, results-driven environment.
• Strong analytical, communication and interpersonal skills with Customer focused and the ability to turn insights into action.
• Proven stakeholder management skills working across product, technology, agility, design and data teams to develop robust and timely product delivery plans and execution mechanisms within an agile framework.
• Strong expertise and experience in working within an agile product delivery lifecycle.

Nice To Haves

• Proficient knowledge of the product development life cycle, design, and data analytics.

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Develops and maintains evergreen quarterly roadmaps and summary to ensure alignment with strategic goals and provide clear vision for product delivery.
• Develops and produces comprehensive Delivery & Release Management Performance Documentation to track progress, identify areas for improvement, and ensure transparency in product delivery processes.
• Ensures all product delivery processes adhere to internal compliance standards, conducting regular reviews to measure adherence to compliance requirements, documenting findings, and implementing course correction actions as necessary.
• Evaluates and enhances delivery and release readiness processes and decision-making frameworks, to recommend improvements that streamline operations and optimize team performance.
• Effectively facilitate and contribute to technical design discussions involving architecture and solution design teams to ensure timely, quality and incremental delivery.
• Coordinate and manage stakeholders to ensure smooth delivery of product features.

What This Job Offers

• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities