Digital Community Specialist

Cirrus Design Corporation • Alcoa, TN

314d

About The Position

Cirrus Aircraft is searching for a customer centric professional that will serve as a key player in providing digital support to our Vision Jet owners via the Vision Pilots and Owners (VPO) program. The position involves supporting business development of the VPO program, troubleshooting customer account issues using Salesforce, managing external email and marketing communications, upgrading the site by updating content and graphics, and collaborating with stakeholders to identify and troubleshoot technical issues. The role also includes tracking site issues, helping with event planning, performing administrative duties, and innovating the digital experience by implementing new technologies.

Requirements

• Bachelor's degree in Marketing, Business Administration, Business Analytics, Information Science, Computer Science, or other digital discipline.
• 1-3 years of experience in a role supporting websites or other digital properties.
• 2-3 years experience with WordPress.
• 1-2 years experience with Salesforce.
• Demonstrated history of learning new skills and technologies.
• Expertise in working with cross-functional teams.
• Content creation and project management experience a plus.

Responsibilities

• Supports business development of the VPO program.
• Uses Salesforce to troubleshoot customer account issues, create new users and assign permissions.
• Creation and management of external email and marketing communications using digital marketing platforms.
• Upgrades the site by updating content and graphics; monitoring performance and results; identifying and evaluating improvement options; and troubleshooting user and website issues.
• Collaborates with VPO stakeholders, web developers and project managers to identify and troubleshoot technical issues, move projects forward and identify new opportunities to serve the customer.
• Tracks and manages all site issues, improvements, and fixes.
• Helps with live and online event planning and execution.
• Performs various administrative duties to help run the business.
• Interacts with Vision Jet owners and pilots in support of their ownership experience.
• Innovates the digital experience by implementing new technologies.
• Liaise with creative teams to develop support collateral, graphic designs, and promotional materials and products from ideation to delivery.

Benefits

• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 120 hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: Bachelor's degree