Digital Communications Specialist, Operations Specialist I (NCS) - Mayor's Office of Homeless Services

Baltimore City • Baltimore, MD

12d • $65,393 - $104,724

About The Position

The Baltimore City Mayor’s Office of Homeless Services (MOHS) is seeking a dynamic individual for the position of Digital Communications Specialist. The incumbent reports to the Public Relations Officer, MOHS. The Digital Communications Specialist is responsible for effectively messaging and amplifying MOHS’ mission, strategies, progress, and impact on digital platforms under the direction of the Public Relations Officer. This candidate will create and deliver high-quality engaging products for distribution, the Baltimore City Continuum of Care (CoC), MOHS providers, and Baltimore City residents. The ideal candidate is passionate about serving the community and amplifying voices of people with lived experience of homelessness through storytelling and information-sharing.

Requirements

• An associate’s degree and 5 years of experience performing complex analytical support for an operational, technical, or administrative function is required.
• Have an equivalent combination of education and experience.
• Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit.
• PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE.
• NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH THE APPLICATION AT THE TIME OF APPLYING.
• Excellent critical thinking skills and the ability to exercise good judgment
• Ability to establish effective relationships with various media, social, civic and community groups, organizations and the public.
• Demonstrated ability to establish and maintain working relationships with co-workers and the general public.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds, including people with lived experience, in planning and decision-making processes.
• Thorough knowledge of reference and research methods and techniques used in collecting, compiling, and organizing data.
• Ability to identify and prioritize assignments and tasks; ability to effectively manage time and resources.
• Strong computer skills, including use of Microsoft Office, Adobe design products, Canva, Hootsuite, and knowledge of digital marketing and presentation tactics.
• Able to capture and illuminate community voice in communications.
• Thorough knowledge of English usage.
• Strong verbal and written communication skills.
• Demonstrated ability to prepare and present ideas and information clearly yet concisely.
• Demonstrated ability to prepare and present reports.
• Reliable vehicle for travel to program locations.

Nice To Haves

• A bachelor’s degree or 5-7 years of experience in graphic design, journalism, strategic communications, public relations, community engagement, or a related/applicable field is preferred.
• Excellent graphic design skills and photography are a plus
• Ability to access equipment (i.e., camera, tripod, microphone).
• E-mail marketing, project management, marketing, and community engagement skills.

Responsibilities

• Assist in communications strategy development and execution on social media, particularly Facebook, Twitter, Instagram.
• Develop social media content: creating graphics, drafting content, managing an editorial calendar, and reporting platform analytics.
• Work closely with MOHS staff and Public Information Officer to develop graphics, print materials, and visual content that effectively conveys values, efforts, and outcomes.
• Design print materials including flyers, brochures, reports, and one-pagers for distribution to MOHS staff, city leaders, stakeholders, the Baltimore City Continuum of Care (CoC), MOHS providers, and Baltimore City residents.
• Create consistent and effective messaging for social media, print materials, website updates, and newsletters.
• Maintain MOHS website: reporting analytics, updating content when necessary, and ensuring that information and resources on the website are current at all times.
• Adhere to deadlines set internally and externally to ensure the timely completion of projects, tasks, and deliverables in coordination with stakeholders.
• Conducting and compiling video interviews: interviewing local stakeholders, MOHS staff, partners and providers, and people with lived experience of homelessness.
• Support the Public Information Officer with other duties and special projects on a rolling basis as assigned.
• Engage and educate communities by creating compelling graphics and videos for information-sharing and storytelling purposes.
• Build and maintain positive working relationships with MOHS staff, members of the CoC, and partners and providers.
• Assist in staffing at community and resource events.
• Support community-led and MOHS-led forums centered around MOHS’ mission and supporting people at risk of or experiencing homelessness.
• Visual storytelling through photographs.
• Assistance with press events.

Benefits

• The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.
• This office also supplies wellness programs, support groups, and workshops.
• You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees