Digital Communications Manager- Remote

LoanCare

77d

About The Position

We are seeking to fill the role of Customer Digital Communications Manager. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Requirements

• High School Diploma or equivalent.
• Minimum of 7 years of progressive experience in mortgage banking or consumer lending, or a comparable combination of education and relevant work experience.
• At least 5 years of supervisory experience leading teams in high volume, fast-paced environments.
• 2+ years of direct experience in consumer-facing communications, with a strong understanding of messaging strategies and audience engagement.
• 3+ years of hands-on experience with Adobe Marketo Engage, including Certified Professional-level expertise.
• Ability to work independently with minimal direction and to meet deadlines.
• Strong interpersonal skills and ability to work effectively across teams, departments, and with external stakeholders to achieve shared goals.
• Solid understanding of applicable state and federal regulations related to mortgage and consumer lending, including loan servicing standards.

Nice To Haves

• Bachelor’s Degree or equivalent in Business Administration, Marketing, Communications or related field of study.
• Proficient MSP technology including data mapping and system functionality.
• Messagepoint experience.

Responsibilities

• Manage, coach, counsel and develop Communications Fulfillment team, fostering professional growth and high performance.
• Lead the end-to-end execution of B2C email campaigns in collaboration with internal stakeholders, ensuring alignment with business objectives.
• Manage and continuously improve the quality assurance process for all B2C email communications to maintain high standards and consistency.
• Identify and implement opportunities to streamline email operations, reduce manual tasks, and enhance scalability.
• Oversee implementation and monitoring of A/B testing to drive continuous improvement in email engagement and effectiveness.
• Provide strategic and operational support to email deployment team to ensure timely, accurate and impactful campaign delivery.
• Ensure email marketing initiatives align with organizational goals and KPIs through effective use of audience segmentation, content strategy, automation, testing, and performance analytics.
• Conduct quality control reviews as needed to ensure campaign accuracy and effectiveness.
• All other duties as assigned.

Benefits

• Remote work with necessary equipment provided.
• High-speed internet connection required.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 501-1,000 employees