Digital Commerce Support Associate

Galloup•Conshohocken, MI

47d

About The Position

Reporting to the Digital Commerce Manager, the Digital Commerce Support Associate plays a key role in supporting Kendall’s web presence by providing day-to-day support for all E-Commerce applications. This includes support for websites, mobile apps, and customer portals.

Requirements

3 years’ business experience in sales support and/or Helpdesk, web administration, or marketing
Bachelor’s degree in web development or IT or equivalent experience
Capable of analytical thinking and software troubleshooting
Highly organized and detail-oriented; critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines
Ability to work well cross-functionally and communicate effectively across multiple levels of the organization
Strong interpersonal communications, problem-solving, organizational, and written/verbal communication skills
Ability to see, talk, and hear
Ability to sit for 8 hours a day

Nice To Haves

Background in industrial distribution
Basic knowledge of HTML and JavaScript; proficiency with Microsoft Excel tools such as VLOOKUP, Fuzzy Lookup, Pivot Tables, etc.

Responsibilities

Troubleshoot for all digital commerce applications/tools, directly supporting both customers and fellow Kendall Owner-Associates. This includes but is not limited to E-Commerce sites (BillTrust, Magento), Mobile App (Innovo OE Touch), VMI (Innovo Stockroom, Storeroom Logix), Live Chat, and ERP (Epicor Eclipse)
Support our customer’s E-Commerce procurement portals (such as Ariba, Coupa, etc.), ensuring smooth customer onboarding and integration with our other platforms as possible. This includes working with our Digital Commerce Project Manager and appropriate technical teams to meet customer catalog requirements
Help document business processes relating to E-Commerce applications
Respond to E-Commerce and webmaster emails, or forward to appropriate department as needed
Live Chat administration and support
Be a resource to branch staff and sales with questions relating to E-Commerce
Process new web and app user registrations
Troubleshoot issues with digital orders and escalate to appropriate technical teams as needed; assist with testing and QA of updates to website
Make updates to static content on E-Commerce websites (as backup to E-Commerce Merchandiser or Marketing)
Assist with deployment of Vendor Managed Inventory initiatives (labeling, app setup, hardware), in coordination with other departments as needed
Perform other duties and projects as assigned