Digital Commerce Product Manager, Customer Activation (Remote)
About The Position
At US Foods®, innovation and technology is our superpower. By expanding our digital ecosystem and leading with a customer-first mindset, we’re delivering technology that empowers our customers and simplifies business. As we transform the digital landscape of the foodservice industry, we’re outpacing our competitors faster than ever before. We believe diversity is the cornerstone of creativity and innovation—and we foster an open, inclusive, flexible work environment that supports our transformation. We are seeking a skilled Product Manager to lead the digital customer onboarding and activation experience. This role is responsible for building and enhancing capabilities that accelerate customer activation and support key business objectives. The ideal candidate earns trust quickly, works seamlessly across cross functional teams, and demonstrates a proven ability to translate insights into features that streamline the lead to customer journey. The Product Manager will lead discovery, define and prioritize features, and partner with one or more Product Owners to execute the roadmap for their focus area. The work for the Digital Commerce Product Manager position is completely remote anywhere in the United States except Hawaii or United States Territories.
Requirements
- 5+ years of total professional experience
- 3+ years of experience in Product Management
- 3+ years of experience in eCommerce industry
- 3+ years of experience in sales lifecycle management and digital onboarding
- Experience collaborating with cross-functional teams
- Track record of contributing to products generating $10M+ in annual revenue
- Up to 10% travel
- Bachelor's degree required in Business Administration, Computer Science, or related field
Responsibilities
- Product Planning and Execution (35% of time)
- Market and Customer facing role collaborates across departments to identify business needs
- Develop and execute product roadmaps for specific feature areas
- Drives targeted outcomes/KPI objectives via prioritized features and technical enablers
- Contribute to and participate in monthly product review meetings with senior product leadership
- Product Development (40% of time)
- Utilize agile methodologies within your product area
- Works with product owners to communicate business requirements and establish feature acceptance criteria, accepts features into the product
- Communicates new enhancements to the organization and customers
- Market and User Research (15% of time)
- Conduct monthly competitive analyses of 2-3 key market competitors
- Participate in quarterly user research sessions with customers
- Lead ongoing analysis and insights of adoption and business performance to support stakeholder decision-making
- Team Collaboration & Cross-functional Coordination (10% of time)
- Present weekly product updates to stakeholders
- Work closely with Engineering, Design, and QA teams throughout the product development cycle
- Collaborate with Marketing to develop product messaging and launch plans
Benefits
- Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
