AD - Digital Collections Strategy &Analytics

OneMain Financial • Wilmington, DE

1d

About The Position

The Associate Director of Digital Collections Strategy and Analytics is a critical role that will develop and execute on strategies that deepen digital engagement and improve experiences with Collections customers, while pursuing enhanced performance across pre-Collections, Collections and Recoveries. This is an exciting opportunity to join a growing team that has developed strong partnerships and working relationships with other key functional areas such as Operations. Additional responsibilities include driving a new agenda containing elements of transformation, optimization and continued R&D. This individual will serve as the voice of collections for our product and technology teams in pursuit of a best in class digital and self-service experience. They will make tradeoffs across collections effectiveness and operational expenses while balancing regulatory and reputational considerations. This ideal candidate will possess the analytics background and strategic acumen to direct a function that draws strategic insights from data using database and statistical analysis tools to inform decisions and support the company’s overarching strategic goals relative to loss prevention. They can be successful leading various types of functions or initiatives across multiple disciplines of our business. They bring new ways of thinking, data sources, technologies and capabilities to our business.

Requirements

• Bachelor’s Degree in a quantitative discipline (Engineering, Statistics, Economics, Business Management or Computer Science); Master's preferred
• 7+ years of experience in consumer lending (preferably in digital servicing or Collections) driving informative risk decisions through analyses; Master’s or PHD degrees may offset experience
• 3+ years of leadership experience, building and prioritizing teams and objectives based on company strategy
• Advanced analytical skillset using tools such as SAS, SQL, R, Python
• Innovative and capable of developing creative solutions to complex, data-driven problems

Responsibilities

• Develop the vision and set of objectives and roadmap for digital Collections agenda
• Build and manage a learning agenda that enables continuous improvement
• Develop and optimize strategies that balance collections effectiveness and operational expenses through a combination of analysis, testing and collaboration with partner groups
• Independently lead the entire project lifecycle for complex analysis, strategies and models
• Partner with other leaders to define business priorities, align talent and resources and communicate progress to executive management
• Understand the data environment to appropriately prioritize and set expectations for key reporting, modeling, and analytical priorities
• Draw conclusions and influence at all levels of the organization
• Build and lead a high performing team - hiring, developing and leading the efforts of others

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees