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The Contact Us representative works directly with consumers, attorneys and authorized parties via our Contact Us website. The representative is accountable for accessing and acting upon e-mails sent to the firm via its 'Contact Us' and related e-mail in-boxes, with the goal of responding to e-mails, or forwarding with instructions within pre-determined turn around times depending on the type of email. The representative will use both template and Ad Hoc email forms for all communications.