Digital Client Success Manager
About The Position
No one knows our local markets better than our talented sales and marketing teams, and our award-winning Adtaxi digital marketing agency provides cutting-edge cross-platform solutions. Adtaxi, a client-centric digital organization, brings passion, precision, and sophistication to digital marketing. Leveraging the belief that people matter as much as technology, we help advertisers solve complex marketing challenges with custom, performance-driven solutions. The Client Success Manager is responsible for analysis and maximization of performance of strategic client accounts and digital advertising campaigns fulfilled by the Adtaxi Agency. This role will support the Media Company account teams to ensure seamless digital campaign execution, performance, and provide a high-level of client service support & interaction for its premium customers.
Requirements
- High School Diploma, College Degree preferred
- 2 - 5+ years minimum of paid digital media analysis and presentation of data in an easy-to-interpret format
- Knowledge of digital products, platforms, on and offline attribution models, and related metrics (Programmatic, Search, Social, etc.)
- 2 - 5+ years experience in digital platforms and tools (e.g. Google Analytics, Ads Manager, Meta Business Manager, TikTok, The Trade Desk. TapClicks is a plus)
- Ability to generate insights, business correspondence, and presentations through use of G-Suite Products
- Excellent client communication skills, consultative communication skills preferred
- Strong analytical and advanced Google Sheets skills including Pivot Tables
Responsibilities
- Act as a liaison between Media Company, its Clients, and Adtaxi fulfillment teams for larger-scale accounts
- Manage the day-to-day execution and oversight of strategic digital advertising accounts and campaigns to meet client’s digital marketing objectives
- Synthesize metrics and related data into a story understood by varying levels of digital acumen
- Assist in developing optimization strategies and recommendations for prospects and existing clients, across the full digital product portfolio
- Facilitate effective attribution models and oversee integration into customer’s platforms
- Take initiative and drive projects with minimal supervision
- Work closely with management on new initiatives as needed
- Be organized, detail-oriented, adaptive and collaborative
Benefits
- medical
- dental
- life and disability insurance
- 401k
- paid time off
- select paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
