Digital Client Success Manager

iHeartMedia • Nashville, TN

69d • $64,000 - $80,000

About The Position

At iHeartMedia, our digitally savvy team is charged with delivering best in class client service and ensuring a strategic and successful execution across our full digital product suite including the latest podcast, audio, social, video, display media, & custom tactics. We are seeking an outstanding candidate to join our Digital Client Success team, responsible for post-sale project management and execution across a book of Podcast and Digital business. This Manager will have the opportunity to think strategically and help support the development of key growth areas for iHeartMedia, partnering with internal teams inclusive of sales, pre-sale sale development, social, programming, creative production, events, research, ad/pod operations & inventory management. The position requires extensive cross-team partnership and coordination at all levels, excellent communication and analytic skills, and strong organizational skills.

Requirements

• Advanced skills in Microsoft Office and social media platforms
• Up-to-date knowledge of digital marketing trends and potential new channels and strategies.
• Expertise in handling digital media campaign reporting results.
• Ability to manage projects from start to finish.
• Excellent organizational skills; ability to prioritize and effectively manage time.
• High work standards and degree of attention to detail.
• Excellent problem-solving and decision-making skills.
• High degree of stress tolerance; ability to work and thrive in a fast-paced, rapidly changing work environment; maintains composure when faced with difficult situations.
• Excellent interpersonal skills and collaboration with others.
• 2-3 years digital account management experience or in a similar role

Nice To Haves

• Respect for others and a strong belief that others should do this in return
• Accountability for own work and desire to provide guidance to new team members
• Ability to contribute to several projects at the same time under a moderate level of direction
• Application of objective judgement, technical skills and prior experience to solve business problems
• Strong written and verbal communication skills, including a knack for explaining complex information in a straightforward manner
• Desire for continued knowledge sharing and learning
• Understanding of impact of own decisions

Responsibilities

• Collaborating with internal departments to ensure that sold programs are booked & executed in alignment with operational and sales initiatives
• Primary Client Contact for all post sale programs. Schedule and lead all internal/external calls, communicate production timelines & deliverables, and overall ensuring the iHR experience exceeds client expectations
• Provides a strategic lens and POV to bring custom programs to life, including but not limited to podcasts, influencer social campaigns, video content capture, sweepstakes, events, and on-site social activations.
• Maintain and optimize client campaigns to improve overall performance against pre-determined benchmarks on an ongoing basis
• Responsible for full delivery against dollars booked across all digital, social, and podcast deliverables
• Work with ad/pod ops as to provide critical thinking and troubleshoot any creative/tracking issues
• Lead/contribute to population of comprehensive wrap up report that provides informed internal recaps on performance & learnings to help drive incremental revenue and client renewals.
• Collaborate with our internal billing & finance team monthly to ensure reconciling billing in a timely manner
• Provide industry leading post-campaign analysis by partnering with internal subject matter experts, and creating comprehensive recaps, learnings, & recommendations
• Keep abreast of industry news and developing POVs to communicate relevant updates to client/internal teams

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Broadcasting and Content Providers
• Number of Employees: 5,001-10,000 employees