Digital Branch Agent, Part Time

Beehive Federal Credit Union•Rexburg, ID

2d•Onsite

About The Position

At Beehive FCU, our common goal is to nurture our most valued asset: the friendships we have with our members. We are here to help--it's the only reason we exist. We believe we have the power to help our members with some of the most important, most difficult, and most rewarding endeavors in their lives. Our success starts with creative and caring individuals who work together to bring superior service to our members. We hire only the best and brightest, give them a great place to work, and provide an excellent benefits package. If you are someone who is passionate about helping people with real life needs, then Beehive FCU may be the place for you. Beehive Federal Credit Union is seeking a part-time Digital Branch Agent to work in our Administration Office in Rexburg, ID. This position works a unique schedule of about 25 hours per week. Scheduled hours are 2:00pm to 7:00pm, four days per week, Monday-Friday; and rotating Saturdays from 9:00am to 2:00pm. The expected pay is $18.45 per hour, DOE.

Requirements

One to twelve months of similar or related experience required as well as a high school education or GED.
Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion.
Outside contacts take the form of service to the public (member or vendors), requiring ordinary courtesy in providing assistance and information.
Must possess excellent communication skills, both verbal and written.
Must have an understanding of computer systems, both hardware and software.
Good listening and telephone skills.
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
Must be capable of climbing / descending stairs in emergency situation.
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours whenever required or requested by management.
Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
Must be capable of regular, reliable and timely attendance.

Responsibilities

Assists members and potential members with their requests
Answers questions about products and services and resolves problems that are within their authority to resolve.
Refers problems that are beyond their authority to their supervisor, along with their recommendations.
Communicate with members through multi-channel communication tools to confirm and educate members.
Scan and index varying credit union documents accurately.
Assist with day end duties.
Maintain member account information on computer system.
Performs other duties as assigned and performs all duties in compliance with the Bank Secrecy Act.
Works at or attends community events as assigned.
Strives in all that they do to enhance the member experience at BFCU, including actively engaging in needs-based cross-servicing.