Digital Banking Specialist

Vicinity Credit Union • Chicago, IL

6d

About The Position

Vicinity Credit Union is seeking a Digital Banking Specialist. This person will be responsible for all operational functions of the digital banking services. This position entails working closely with the Marketing & Social Impact Manager to manage, identify, and implement improved processes and procedures.

Requirements

• -Bachelor’s degree or equivalent experience in related field.
• - 5 years of experience in strategy, technology, marketing, digital product management, operations, or equivalent experience.
• -Highly proficient in electronic banking products, services, and devices.
• -Strong analytical, prioritization, collaboration, and negotiation skills.
• - Successful track record of leading large-scale initiative.
• - Highly collaborative, team focused working style.
• -Ability to communicate and collaborate in a team environment to produce needed outcomes and meet goals.
• -Ability to meet multiple deadlines in a fast-paced environment.
• -Display a high level of enthusiasm and demonstrate initiative in planning and executing tasks.
• -Must exhibit flexibility in work schedule.
• Nature of the work requires prolonged periods of sitting and/or standing at a desk working in front of a computer and operation standard office equipment.
• Must be able to lift up to 15 pounds at times.

Responsibilities

• -Oversee the daily back-office activities for Online Banking, Mobile Banking, Bill Pay, and Remote Deposit Capture.
• - In coordination with the Accounting Department, complete the daily processing of digital payments through Bill Pay, A2A and P2P platforms, and remote mobile deposits.
• -Ensure fraud mitigation and controls are in accordance with policies and procedures.
• -Track, monitor, and report fraud processes to minimize risk to the credit union.
• - Lead the implementation of strategy for digital banking channels and product enhancements; work with training and development to ensure staff is adequately trained.
• -Work with marketing to define and influence multi-channel marketing strategy, budget and key performance indicators to drive digital engagement and growth.
• -Ability to establish and monitor dashboards and control plans for ongoing optimization of the member experience across various modes of interaction.
• -Establish data and feedback mechanisms throughout the member journey to ensure voice of members is used to guide execution of the digital product roadmap.
• -Ensure vendor and system performance, turnaround time, and service levels are maintained in accordance with service level agreements for all products.
• -In coordination with the IT Department, address any system outages or programing disruptions related to Online Banking, Mobile Banking, Bill Pay, and Remote Deposit Capture.
• -Establish, evaluate, and implement department procedures and policies. -On a quarterly basis conduct training to all staff.
• -Understand consumer pain points, assist in defining solutions and bring them to life.
• -Work closely with other departments to ensure effective communication in the implementation of services, training of end users, and promotion of the features and benefits of digital products and services.
• -Assist with other duties and tasks as assigned.

Benefits

• health
• dental
• vision
• retirement plan
• paid holidays
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level