Digital Banking Specialist

Journey Bank • Bloomsburg, PA

397d

About The Position

The Digital Banking Specialist at Journey Bank serves as the primary point of contact for customers regarding debit cards, electronic banking, and telephone banking services. This role focuses on providing efficient and professional assistance to customers, resolving inquiries, and promoting bank products while ensuring a high level of customer satisfaction.

Requirements

• High school diploma or equivalent required.
• One year of experience in a bank teller, customer service, or call center environment preferred.
• Excellent verbal communication skills, including strong grammar and vocabulary.
• Strong active listening skills and ability to deal with conflict.
• Proficiency in using personal computers and bank software applications.
• Ability to take ownership of customer inquiries and build expert-level knowledge of bank products and procedures.
• Cooperate with and promote adherence to internal policies and regulatory requirements.

Responsibilities

• Assist customers with debit card, electronic, and telephone banking inquiries.
• Strive for a 'first call' resolution by addressing customer needs completely.
• Develop and maintain knowledge of bank products, services, policies, and procedures.
• Utilize consumer electronic banking products to assist customers effectively.
• Maintain professionalism when dealing with difficult customers and escalate issues when necessary.
• Respond to after-hours inquiries and complete account research as requested by customers.
• Stay informed about marketing initiatives and participate in product promotions and customer satisfaction surveys.
• Provide support and information to coworkers.

Benefits

• 401(k)
• Paid holidays
• Vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees