Digital Banking - Senior Digital Banking Operations Rep

Chelsea Groton Bank • Groton, CT

281d

About The Position

Chelsea Groton is looking to hire a motivated and dynamic individual for our Digital Banking Department. The Senior Digital Banking Operations Representative assists our customers by phone, video, and on-site at business locations. The ideal candidate will be a motivated and personable individual who provides outstanding service in a professional manner with strong attention to detail and time management skills. Become a member of a positive, versatile, and inclusive team that promotes self-development and empowerment for the benefit of our customers and our community.

Responsibilities

• Manages daily debit card processing, including transactions, disputes, issuance, and transaction inquiries.
• Assists with the management of Card Services with the goal of maximizing interchange, increasing card usage, and mitigating fraud.
• Provides daily support to all internal and external customers in a professional, effective, and timely manner.
• Performs various processing activities associated with digital banking services accurately and completely.
• Assists with the development, implementation, and testing of new Digital Banking services, as well as enhancing existing accounts and services.
• Performs comprehensive discovery and testing, detailed reports of findings and effectively communicates to appropriate parties.

Benefits

• Competitive salary
• 401(k) plan
• Paid time off
• Health benefits
• Wellness and engagement programs
• Leadership training
• Professional development
• Learning opportunities for all team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities