Digital Banking Operations Manager
About The Position
We’re looking for a Digital Banking Operations Manager to lead the daily operations of our retail and small business digital banking services. This role oversees key services such as online and mobile banking, mobile deposit, digital payments, e-Statements, and treasury management services—ensuring customers have a reliable, secure, and user-friendly digital experience. In this role, you’ll manage a team responsible for supporting digital banking operations, resolving complex customer and operational issues, and continuously improving the services we provide. If you are interested in contributing to the success of our digital banking services while supporting customers and internal teams, we encourage you to apply.
Requirements
- A minimum of 3 years of experience in banking, digital banking, or related field and at least one year of management experience
- High school diploma required; college degree preferred
- Knowledge of digital banking platforms, payment systems, and banking regulations
- Strong analytical, problem-solving, and communication skills
- A strong commitment to delivering excellent customer service
- Ability to lead a team, manage projects, and collaborate across departments
Responsibilities
- Lead day-to-day operations of retail and small business digital banking
- Manage and develop a team, including hiring, coaching, training, and performance management
- Serve as a subject matter expert for digital banking products and services
- Interact with customers regarding digital banking, including managing escalated customer service issues
- Investigate and resolve complex customer, operational or vendor-related issues
- Collaborate with product management and other internal teams to implement new digital products, services, and system upgrades
- Ensure all department goals are met through planning, workload management and task tracking.
- Develop and maintain policies, procedures, and operational guidelines while ensuring regulatory compliance
Benefits
- Competitive compensation
- Retirement and savings plans
- Flexible Spending Accounts
- Paid time off and holidays
- Employee Assistance Program
- Health, Dental, Life and Disability coverage
- Parental Leave
- Professional development opportunities
- Career Advancement Pathways
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
