Digital Banking, Account Executive

Fiserv

About The Position

As a Digital Banking Account Executive at Fiserv, you will play a pivotal role in managing digital channels and electronic payments relationships with clients across North America. You will act as an advocate and ambassador for financial institutions using Fiserv’s best-of-breed solutions to better serve their consumers. You will be committed to exceeding performance results for both the clients and Fiserv, contributing to a high-performing team and showcasing reference ability, retention through renewals, and growth in product adoption and usage.

Requirements

2+ years of experience in client relationship management, service delivery, and/or sales to C-Level executives.
Experience in electronic banking, mobile banking, and/or payments.
Bachelor’s degree in business or other applicable discipline, and/or equivalent military experience.

Nice To Haves

Experience with eCRM software such as Salesforce.
Working knowledge of Fiserv account processing products, online banking products, and business units.
Experience with Fiserv systems or applications.
Additional certifications in banking or financial technology fields.

Responsibilities

Manage a regular meeting cadence with each client in your territory, both onsite and remotely.
Educate clients on Fiserv happenings and our impact on their organization.
Create an easy environment for clients to interact with and communicate with you and Fiserv.
Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value, and satisfaction.
Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects.
Coordinate team education on Digital Channels and Electronic Payments products as needed.
Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues.
Support client visits and conferences and ensure billing accuracy.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.