Digital Authentication Associate

Grailed

1d

About The Position

The Operations team manages our worldwide distribution network and is responsible for authenticating products, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.
In this role, you will:

Requirements

• Strong knowledge and interest in fashion
• Specific interest in luxury designers and trends
• Ability to learn/adapt quickly and proven independent problem-solving skills.
• Enthusiastic about Grailed and/or power user of Grailed platform
• Professional: Impeccable judgment when trusted with sensitive, non-public data and information
• Exhibit Grailed Values: Ownership, Empathetic Approach, Continuous Improvement, Solutions Focus, and Community Driven
• Background knowledge about the product; you bring expertise to the team
• Availability to work weekends and holidays (as scheduled)
• Availability to work 20-30 hours per week
• Availability to attend team meetings and collaborate frequently

Responsibilities

• Authenticate listings
• Review and authenticate listings before they are available for sale
• Remove unsafe listings or listings that don’t meet our marketplace standards
• Ensure that listings are accurately described (size, condition) and in the right strata
• Respond to community and marketing requests for additional item moderation
• Review authentication defect reports to understand the nature of inauthentic items that made it through the authentication process to support the team’s continuous improvement efforts
• Train and develop authentication skills
• Stay up to date on how to authenticate streetwear brands
• Attend training or mentorship sessions with team leads to increase brand and authentication knowledge
• Host training or conduct mentorship sessions to contribute to team learning
• Contribute to company-wide initiatives and OKRs
• Understand how authentication work affects defect rate and metrics for the item authentication team overall
• Recognize how authentication volume affects SLA and metrics for the item authentication team overall
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed