Digital Assets Support
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About The Position
The Digital Assets Support rep will work in an in-house help desk call center environment as first line of support. This position is responsible for receiving incoming equipment and content problem notification calls and emails relating to the LED Digital Billboard Network from company sales offices, in-house posting group and field operations personnel and to monitor digital display hardware and software diagnostic systems and confidence cameras for problems. The primary task is to generate a help desk ticket and evaluate the problem for immediate action or forward to next level of support, as well as monitor, alert and report status of open service tickets and generate other reports as requested. The hours of this role are: Friday 8am - 4pm, Saturday & Sunday 6am - 6pm, Monday 8am-4pm.
