Digital Application Service Tech
About The Position
Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people? Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner. This position will serve as the field service installation and troubleshooting expert on the full line of caterpillar Digital Technology Products and supporting infrastructure (Product Link hardware/ VisionLink Productivity applications) and machine health telematics, offered by Wagner Equipment Co. supporting the company’s vision of working as “One Professional Team.” And will also provide support and training to both internal and external customers on the full line of technology products. Pay Rate: $61,665.61 - $84,845.00 Annually Pay rate is dependent upon education & experience.
Requirements
- High School Diploma or GED
- 3-5 years Mechanical/ heavy equipment experience
- Standing, walking, talking, sitting, use of hands & hearing
- Squatting/Kneeling
- Ability to ascend/descend ladders, stairs, etc.
- Medium work that includes lifting and/or moving objects up to 60 pounds or more
- Data Entry, telephone, reading/writing, reasoning, organizational, communication & math/accounting skills
- Safety & Product Knowledge
- Basic knowledge troubleshooter
- Basic knowledge in Electrical Systems
- Understanding of GPS
- Basic knowledge of Microsoft Word and Excel
- Basic knowledge of DBS
- Intermediate knowledge of ET/SIS/SIS Web/STW
Nice To Haves
- Some College or Trade School Preferred
Responsibilities
- Completes detailed service reports in a timely manner
- Completes and submits all necessary warranty paperwork for the product being worked on
- Provides assistance in warehouse with testing and upgrading Product link technology components
- Properly completes all needed paperwork and forms, labels and returns all warrantable parts (this will also include the responsibility for shipping components and parts to WECo stores, repair centers, or factory locations)
- Maintains electronic and hard copy libraries of needed technical service literature
- Responds in a timely manner to customer technical and support calls
- Communicates with customers regarding installations and location of machine
- Provides on-site or call-in service support for customer purchased extended support agreements
- Tracks and reports product problems to appropriate Wagner and Caterpillar factory contacts
- Assists service managers in making customer, dealer, and manufacturer policy settlement decisions
- Communicates possible sales and upgrades leads to the appropriate sales staff
- Activates Caterpillar Software Enable Attachments (SEA) on caterpillar machines as needed
- Registers Product Link hardware with Caterpillar prior to installation
- Locates, downloads, and uploads applicable software and firmware across the entire tech products range (AG and MC&G) and keeping these files on laptop
- Provides support for Caterpillar Technology System demos to both internal and external customers (must develop a good working relationship with customer’s operating personnel and provide training and refreshers as needed)
- Learns and becomes self-sufficient in the various suppliers web sites, price books, and manuals
- Installs Asset management products. Examples – Product Link
- Other duties as assigned by manager
Benefits
- Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
- Medical, dental, and vision insurance
- Life and AD&D Insurance
- Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
- Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
