Digital Analytics Analyst

CVS Health • Boston, MA

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Digital Analytics Analyst will be responsible for accelerating the pace of digital innovation at CVS Health with high-impact actionable insight generation through analytics. This individual will be responsible for planning and executing analytics and communicating to various stakeholders. This person will partner with the key stakeholders in the digital group to identify opportunities for the success of various digital programs by generating various business insights. This person will identify the data and infrastructure required to generate such an analysis and will identify gaps in data, infrastructure and will develop strategies to bridge these gaps.

Requirements

• 3 months + experience in quantitative and/or qualitative analysis (can included internships and school projects)

Nice To Haves

• Passion for improving the Digital Customer Experience and being data-driven
• Prior intern, co-op, or project experience in relevant areas (retail, healthcare, IT, digital, software)
• Experience with analytics tools, especially BI Tools and SQL
• Excellent written and verbal communication skills
• Well organized, entrepreneurial, and able to prioritize among multiple projects with limited supervision
• Outstanding interpersonal skills and ability to develop relationships across diverse teams
• Adaptability and flexibility for a dynamic work environment
• Strengths in structured and logical thinking, problem solving, issue resolution, and attention to detail

Responsibilities

• Identify and define KPI’s and customer success metrics as well as creating and maintaining dashboards and reporting to measure metrics and KPIs for Digital products
• Perform ad hoc analysis to assist in trouble shooting issues or concerns with the customer experience
• Collaborate with analytics and IT partners outside of Digital including Enterprise Analytics, Marketing, EITS, etc. to facilitate analyses
• Works with UX, Voice of Customer, Customer Experience Management, etc. as a combined shared services team to size impact of customer pain points for key digital experiences

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees