Digital Analytics Analyst
State Farm•Bloomington, IL
386d•$90,600 - $142,000•Remote
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About The Position
The Digital Analytics Analyst role at State Farm focuses on leveraging advanced analytical skills to influence decision-making and strategic direction within the Enterprise Contact Centers. The position involves supporting Generative AI implementations and optimizing automated contact flows to enhance user experience and operational efficiency. The analyst will work closely with experience teams and business partners to provide insights and recommendations based on data analysis, ultimately aiming to improve service for customers, agents, and employees.
