Digital Agent Experience Analyst

Chubb • Whitehouse Station, NJ

90d • $62,000 - $105,000

About The Position

Chubb is looking for experienced professionals with a background in the intersections of business and technology to join our Digital Agent experience Team. This is a permanent full-time position and a compelling opportunity to join a growing, financially stable, and successful company. This position will support Chubb's agent facing portal (as well as companion identity management application), which offers our agents and brokers easy access to online placement solutions, customer service options and marketing and sales tools that provide our agents the information they need to learn about, sell, and service our mutual clients.

Requirements

• College graduate with 3+ years of experience in insurance, financial, or technology industries
• Preferably, experience in property & casualty insurance and/or web technologies
• Meticulous attention to detail and a strong commitment to quality
• Knowledge of requirements writing and technical documentation
• Strong analytical and troubleshooting skills
• Highly self-motivated, adaptable to changing environments, and able to work with minimal supervision
• Excellent interpersonal skills and effective team player; ability to cultivate relationships in a multi-divisional, geographically dispersed organization
• Strong written and verbal communication skills, including customer service experience
• Proficiency in Microsoft Word, Excel, and Outlook

Responsibilities

• Assist in managing day-to-day operations and activities of Chubb Agent Portal and related systems and projects
• Assist in eliciting, analyzing, and documenting business requirements for related projects (along with IT business analyst)
• Support and participate in test execution and other QA activities
• Support delivery of product and application demonstrations/presentations
• Provide training for internal and external clients as needed
• Analyze and create reports using Excel, Qlik, and Google Analytics
• Develop procedures and workflows for new functionality
• Draft communications, create/update marketing materials, and coordinate communications (when applicable)
• Escalate issues/risks to management when necessary

Benefits

• Comprehensive benefits package
• Discretionary annual incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree