Digital Adoption Technical Program Manager

KPMG-posted about 2 months ago
Full-time • Mid Level
Montvale, NJ
5,001-10,000 employees
Professional, Scientific, and Technical Services
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Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Digital Adoption Technical Program Manager to join our Digital Nexus technology organization.

  • Serve as the organization's technical subject matter expert on the WalkMe platform, providing guidance on solution architecture, integrations, and platform capabilities while leading the technical development of high-profile solutions
  • Act as a liaison between business, IT, and vendor partners to translate requirements into technical solutions, and regularly communicate progress, timelines, and resource needs to senior leadership
  • Design, implement, document, and maintain WalkMe governance, including branding, change management, and best practices to ensure scalability, reliability, and new feature adoption of WalkMe's updates/releases
  • Oversee rigorous QA processes, conduct builder audits, and manage troubleshooting for all key WalkMe implementations to maintain high standards across the enterprise
  • Lead and mentor a team of technical Digital Adoption Platform (DAP) builders and analysts, fostering skill development, promoting collaboration, and ensuring accountability for high-quality outcomes
  • Analyze platform usage data to identify opportunities for enhancement and develop technical documentation and training materials to support team and stakeholder enablement
  • Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
  • Minimum five years of recent experience in technical program management, with a focus on digital adoption platforms, systems integrations, or scaled enterprise software implementations
  • Bachelor's degree from an accredited college or university in a technical field such as Computer Science, and Management of Information Systems is preferred
  • Advanced proficiency with the WalkMe platform, complemented by expert-level skills in JavaScript, jQuery, HTML, and CSS for creating sophisticated and custom solutions
  • Strong understanding of modern web technologies, UX principles, and the complexities of enterprise IT environments
  • Demonstrated ability to operationalize technical programs at an enterprise scale and a proven track record of guiding and developing technical builders and engineers
  • Exceptional problem-solving abilities combined with excellent communication and stakeholder management skills
  • Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
  • KPMG offers a comprehensive compensation and benefits package.
  • KPMG is an equal opportunity employer.
  • KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring.
  • All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.
  • Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health.
  • Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year.
  • Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.
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