Digital Adoption Specialist

Southern Poverty Law Center • Montgomery, AL

267d • $73,383

About The Position

The SPLC seeks a Digital Adoption Specialist who is passionate about racial and social justice! The Digital Adoption Specialist (DAS) drives the successful integration and utilization of digital tools across the organization. They create and implement strategies to help employees effectively learn, utilize, and maximize the benefits of our software and systems. They work closely with teams across the organization to identify opportunities for improvement, reduce technology redundancy, and offer insights into new digital tools that align with organizational needs.

Requirements

• Minimum 5 years of software training/digital adoption and technology experience in the areas of training, applications, and/or project management.
• 5 years working in an Agile environment.
• One or more of the following certifications preferred: SP, POPM, SSM, PSMI, CSM, PMI-ACP.
• High School Diploma or GED.

Responsibilities

• Collaborate with subject matter experts and stakeholders (e.g., IT, business units) to create and deliver comprehensive training (in-person and virtual) on digital tools, ensuring alignment with business goals.
• Develop and maintain digital adoption content and a Digital Adoption Platform (DAP) to drive engagement and adoption of digital tools among users and other stakeholders.
• Track key metrics related to user engagement, feature usage, and training effectiveness to measure impact.
• Promote and foster an Agile mindset across the organization, leading and facilitating Agile ceremonies (e.g., daily stand-ups, sprint planning, retrospectives, help coordinate IT meetings and events) and coaching teams on Agile principles and the SAFe framework.
• Utilize project management tools to track progress, resolve impediments, and mitigate risks for successful implementation and adoption of digital tools.
• Stay current on digital trends, best practices, and emerging technologies, proactively recommending solutions and pursuing continuous learning and certifications.
• Communicate effectively both verbally and in writing, identifying and addressing risks to digital adoption success.
• Perform other duties as required or assigned which are within the scope of the duties in this job classification.

Benefits

• Minimum starting salary is $73,383 annually. Salary will be commensurate with experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED